IT Support Specialist

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection® of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Job Description of IT Support Specialist 

This role is required to work US Timezone so will be night shifts.

Do note that this role is a hybrid position, our office location: Union Bank Plaza, Ortigas Centre, Pasig City

Responsibilities: 

• Report to the Regional IT Manager and cover the Americas regions for IT support. • Prepare, inventory and deploy end-users laptops/workstations across Europe. • Perform system administration and provide second line user support. 
• Be responsible of the good working of end-user IT assets in Europe region. 
• Diagnose & document hardware & software problems (building a knowledge base) • Use problem-solving skills to fix immediate hardware/software problems as well as to define long term problem solutions. 
• Assist the IT Manager to implement corporate IT projects 
• Application and user account/profile administration 
• Prepare relevant documentation and production changes 
• Improve security on/out the IT network 
• Constant hardware/software inventory update and maintain local system configuration. • Perform pro-active actions on all services and identify possible blocking points & bottlenecks. • Implement projects to meet requirements and standards in a timely and professional manner. • Provide skill transfers to other team members. 
• Performs miscellaneous job-related duties as assigned. 
• Act as the main onsite engineer in charge of the Herndon Office in USA for all end-users 

Requirements: 

• Degree in Computer Science or related discipline. 
• Fast learner, team player. 
• Extensive knowledge of LAN/WAN technology, VPN, SD WAN, etc. 
• Basic knowledge on Linux/Unix OS (Centos/RedHat) & Windows 2016+ server. • Good knowledge on Apple computers. 
• Basic knowledge in open source solutions (Open LDAP, Postfix, …) 
• Knowledge about Google Workspace, JumpCloud, Saviynt, Zoom. 
• Able to provide technical solutions and alternatives from high level requirements • Able to complete task at a timely manner 
• Strong trouble-shooting and problem solving skills. 
• Proven ability to keep track of multiple tasks and projects at once. 
• Strong written and verbal communication in English 
• Independent, mature, initiative and is able to produce high quality deliverables under tight schedule. 
• Ability to work effectively and accurately under pressure and to work in continually changing environments.