Temporary Customer Service Executive

Your role

• Handle customer telephone enquiries and provide resolution in daily operations

• Support HKT financial services related follow up activities

• Follow the pre-set procedures and workflows properly, complete the job in a professional manner

• Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties

• Discharge duty in a positive attitude so that company image can be safeguarded at all times

• Carry out any ad hoc duties whenever appropriate to meet business needs

To succeed in this role

• HKCEE/ HKDSE or above

• Good command of both written and spoken English and Chinese

• Strong with customer services skills, telephone manner and communication skills

• Knowledge in computer applications e.g., Internet, Microsoft Office

• Customer-oriented, Pro-active, willing to learn, able to work independently

• 5-day work per week

• Shift duty is required for 8:00 - 00:00 (Monday to Sunday)