Technical Officer

Job Duties:

• Act as the single point of contact for all IT facility support
• Provide remedial support to resolve all problems and support issues arising from the usage of computer facilities
• Carry out operational support tasks on day-to-day administration, operation, and management of computer facilities
• Perform assigned tasks in setting up and/or configuring computer facilities for specific purposes, including assisting users in accepting newly acquired hardware, software, and/or implementation services
• Compile reports when required by the school, including inventory reports for Software Asset Management
• Support WebSAMS system operations (including WebSAMS server, HTTP, database, firewall, and system backup)
• Ensure server backups are functioning properly and backup files can be read normally
• Provide technical support on general matters relating to the operation of IT facilities, including general usage of installed hardware and software
• Support teachers in classroom teaching
• Manage Wi-Fi wireless network operations
• Manage tablet devices using Mobile Device Management (MDM) systems
• Assist in procurement of software and hardware, including quotations and disposal procedures
• Provide professional advice on IT equipment purchases and development
• Assist in school events and promotional activities, including photography and video recording
• Assist in video editing and production

Technical Requirements:

• Holder of MCP certificate or equivalent qualifications
• Detailed knowledge of network operating systems, equipment, software, and other hardware and software
• Familiar with Windows Server, Linux Server, MySQL management, and Networking
• Detailed knowledge of communication protocols, e.g., TCP/IP
• Practical experience in supporting and managing web servers
• Competent in diagnosing and resolving problems
• Capable of setting guidelines and procedures for daily operations of installed WAN/LAN
• Good command of written and spoken Chinese and English, fluent in Cantonese
• Must pass Sexual Conviction Record Check (SCRC)

Working Hours:

• At least 45 hours per week (flexible adjustment according to school needs with prior notice)
• Default schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (1-hour lunch break); Saturday, 8:00 a.m. to 1:00 p.m. (no lunch break)
• Overtime: compensated as time-off in lieu
• Holidays: statutory holidays only