Technical Officer

Job Duties:

• Act as the single point of contact for all IT facility support
• Provide remedial support to resolve all problems and support issues arising from the usage of computer facilities
• Carry out operational support tasks on day-to-day administration, operation, and management of computer facilities
• Perform assigned tasks in setting up and/or configuring computer facilities for specific purposes, including assisting users in accepting newly acquired hardware, software, and/or implementation services
• Compile reports when required by the school, including inventory reports for Software Asset Management
• Support CloudSAMS daily operations
• Provide technical support on general matters relating to the operation of IT facilities, including general usage of installed hardware and software

Technical Requirements:

• Higher Diploma in IT discipline or above, or equivalent
• Holder of Microsoft Certified Professional (MCP) and Microsoft Certified Windows Server certificates
• At least 1 year of relevant experience in providing network support in WAN/LAN implementation
• Detailed knowledge of network operating systems, network equipment, networking software, and other hardware and software
• Familiar with Windows Server (e.g., DHCP, DNS, Active Directory, Print Server)
• Detailed knowledge of communication protocols, e.g., TCP/IP
• Solid experience in supporting and managing web servers
• Competent in diagnosing and resolving problems
• Capable of setting guidelines and procedures for daily operations of installed WAN/LAN
• Good command of written and spoken Chinese and English, fluent in Cantonese
• Polite and able to follow instructions
• Must undergo Sexual Conviction Record Check (SCRC)

Working Hours:

• Basic servicing hours: 44 hours per week (schedule arranged by the school and flexibly adjusted according to school needs)
• Overtime: compensated as time-off in lieu (minimum 0.5 hour)