Technical Officer

Job Duties:

• Provide immediate support to assist teachers and students in resolving computer usage issues
• Provide technical support to assist teachers and students in computer lessons and IT learning activities
• Regularly update anti-virus software and scan servers and computers
• Regularly back up server data
• Regularly review or improve campus IT equipment plans and evaluate campus network security plans
• Regularly check printer ink levels and place orders
• Regularly inspect school's IT equipment to ensure proper operation
• Handle hardware maintenance matters, including contacting repair services and keeping receipts
• Test and prepare hardware devices and computer equipment before loaning out
• Assist in producing multimedia teaching materials, including audio assessments and updating electronic screen content and information
• Assist in setting up and updating student data and general operations of CLOUDSAMS and CDS
• Assist in updating and maintaining school websites and various school-based online platforms (Google Workspace, Microsoft 365, Raz Kids, etc.)
• Publish school updates on campus integrated platforms (e.g., eClass) and school websites
• Assist in implementing and supporting IT teaching, mobile learning, and STREAM teaching, including distributing mobile learning devices and regularly charging and updating software
• Broadcast campus TV programmes and assist in programme production
• Purchase required hardware, source software/hardware suppliers, and prepare tender/quotations according to school requirements
• Take photos and videos of school activities and store them on servers
• Collaborate with the IT Coordinator to assist staff in resolving hardware and software issues
• Complete any tasks assigned by the school

Technical Requirements:

• Typing speed: Chinese ≥20 characters per minute; English ≥30 characters per minute
• Familiar with Windows Server operation, configuration, and management
• Proficient in using Google Workspace and Microsoft 365 for daily management, account setup, permissions, and email/cloud support
• Basic knowledge of HTML or WordPress to update and maintain school websites, intranet, and e-notice systems
• Higher Diploma in IT or above (or equivalent) – academic proof must be provided with the bid
• Network support and WAN/LAN network maintenance and management capabilities
• Familiar with basic Linux platform operations and management (server setup, system checks, troubleshooting)
• Experience with eClass campus management system platform (account management, classroom support, e-notices, data maintenance)
• Experience with MDM systems (managing iPads, Android devices, app distribution, policies, device monitoring, remote support)
• Knowledge of communication protocols, including TCP/IP
• Hardware repair and troubleshooting skills
• Familiar with AV and multimedia equipment (electronic whiteboards, projectors, recording equipment, audio systems)
• Basic network security awareness
• Good written and spoken Chinese and English, fluent Cantonese
• School environment support experience is preferred

Working Hours:

• 44 hours per week (default working days/schedule not specified in detail)
• Saturday counts as half-day for absence deduction purposes