Senior Technical Service Officer

Job Duties:

• Act as the single point of contact for all IT facility support
• Provide remedial support to resolve computer-related problems
• Handle day-to-day administration, operation, and management of computer facilities
• Set up and configure hardware and software
• Maintain inventory, maintenance, and security incident records
• Compile reports (inventory, disposal forms)
• Maintain the school website
• Perform basic video/photo taking and editing
• Provide technical support for school functions, activities, and HKEAA examinations
• Assist users with general IT enquiries
• Initiate, manage, and follow through procurement processes for IT services and equipment, ensuring all requirements, specifications, quotations, approvals, and documentation are properly prepared and maintained

Technical Requirements:

• At least 4 years of working experience in managing systems and networks, and providing technical support in schools or educational institutions (government school experience highly preferred)
• Completion of a Higher Diploma in IT or above, or equivalent
• Knowledge of configuring and managing:
• Desktops, laptops, tablets, interactive whiteboards
• Network multi-function printers, photocopiers, scanners, projectors, speakers, visualizers
• Knowledge of network communication protocols and services: TCP/IP, HTTPS, VPN, SSID, VLAN, and central management of Microsoft Edge and Google Chrome via Windows domain group policy
• Experience administering:
• Microsoft Windows Server (2012–2022)
• Microsoft 365 and Azure AD (with EES license)
• Google Workspace for Education (with Teaching and Learning Upgrade license)
• Learning platforms such as AI Learning Platform, eClass, and HKEdCity
• Linux Server with Apache, PHP, MySQL
• Layer 3 managed switches
• Familiarity with online meeting tools including Google Meet and Zoom Meeting

Working Hours:

• Average of 43 hours per week
• Default schedule: Monday to Friday, 8:00 a.m. to 12:45 p.m. and 1:45 p.m. to 5:18 p.m. (lunch hour adjustable), plus alternate Saturdays from 9:00 a.m. to 12:00 p.m.