Senior Technical Service Officer

Title : System Engineer 

Responsibilities:
1. Provide on-site Level 2 support for TAS, POS, and payment gateway systems.
2. Perform device health checks, diagnose issues, and execute recovery procedures.
3. Investigate incidents, document root causes, and implement solutions.
4. Prepare and support hardware/software for pop-up counters and special events.
5. Maintain system inventory and configuration updates.
6. Liaise with service providers for SIT/UAT and production maintenance.
7. Support proactive tasks such as SOP updates, technical documentation, and minor enhancements using low-code tools.

Requirements:

1. Bachelor’s degree in Computer Science, Information Technology, or related discipline.
2. Minimum 2 years of experience in system support and integration.
3. Experience in application support and troubleshooting.
4. Familiarity with TAS, POS, and payment gateway systems
5. Basic knowledge of operating systems and networking technologies.
6. Ability to work independently and under pressure.
7. Availability for on-call support during weekends and public holidays.