Senior Service Engineer

Position Summary

We are seeking a committed and skilled Network Engineer to join our 7x24 shift operations team, responsible for monitoring and supporting network infrastructure within a mission-critical environment. The role focuses on incident handling, change execution, and operational support for network components only.

Key Responsibilities

• Provide 24/7 network infrastructure support in a shift-based rotation
• Monitor and resolve network-related incidents, escalating non-network issues to appropriate teams
• Handle network-related change requests and user requests in accordance with operational procedures
• Perform administration and operational tasks on Cisco switches and F5 LTM/GTM load balancers, based on Tier 2-provided procedures and guidelines.
• Maintain and update documentation for network incidents, changes, and configurations
• Collaborate with other infrastructure teams to ensure seamless operations and issue resolution
• Participate in network health checks, performance monitoring, and proactive maintenance
• Support NOC operations and contribute to continuous improvement initiatives

Requirements

• Minimum 3 years of IT experience in infrastructure or network support
• At least 2 years of experience in IT helpdesk or service desk support, handling user and change requests
• 1 year of hands-on experience in network operations, including switch and load balancer support
• Familiarity with NOC support models, including incident and change management workflows
• Strong network troubleshooting skills
• Experience supporting Cisco switches and F5 LTM/GTM
• Advanced experience (preferred) in Cisco ACI and MSO (Multi-Site Orchestrator)

Preferred Attributes

• Strong analytical and problem-solving skills
• Ability to work independently and under pressure in a fast-paced environment
• Effective communication and documentation skills
• Willingness to work in a 7x24 shift rotation, including weekends and holidays