Senior Service Engineer

Your Role

• Provide first-line support for IT systems, applications, and hardware.
• Troubleshoot and resolve technical issues related to software, hardware, and network systems.
• Monitor system performance and conduct regular maintenance to ensure optimal functionality.
• Assist in the installation, configuration, and upgrading of software and hardware.
• Maintain documentation of system configurations, procedures, and troubleshooting steps.
• Collaborate with IT teams to implement system updates and enhancements.
• Train and support end-users in the effective use of software applications and systems.
• Respond to user inquiries and provide timely solutions to technical problems.
• Ensure data integrity and security by implementing appropriate backup and recovery procedures.

To Succeed in this Role

• High Diploma in computer science, Information Technology, or a related field (or equivalent experience).
• Proven 3 years’ experience in a system support or technical support role.
• Strong knowledge of operating systems (Windows, Linux, macOS) and software applications.
• Familiarity with networking concepts and technologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Preferred Skills:
• Experience with Microsoft products (M365, OneDrive, Office)
• Knowledge of Windows Servers
• Knowledge of MS MDE, Symantec Altiris