Senior Operation Executive

Job scopes

• Assist call centre teams in completing manual procedures
• Prepare and organize ad hoc reports based on customer requests
• Maintain documentation and accurate records of operational tasks
• Support supervisors in implementing process enhancements
• Coordinate with internal departments to ensure operational alignment
• Prepare monthly Roster for frontlines

Job requirements

• Diploma or above 
• 2-3 years of experience in operation support in call centre environment
• Strong attention to detail and organizational skills
• Able to work under pressure and manage multiple priorities
• Previous experience in call centre or administrative support is a plus
• Good in Cantonese, Mandarin, and English
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint)