Senior Operation Executive

Job scopes

• Assist Call Centre teams with managing various procedures, including Roster Planning, Incentive Reviews, and Productivity Assessments
• Prepare and organize ad hoc reports as requested by management and operations to support data-driven decision-making.
• Maintain comprehensive documentation and accurate records of all operational tasks to ensure consistency and compliance.
• Support supervisors in implementing process improvements and automation initiatives to enhance overall team performance.
• Coordinate with internal departments to foster operational alignment and optimize workflows.
• Take an active role in reviewing and automating procedures to minimize manual intervention and maximize efficiency.
• Collaborate with teams to identify and streamline manual processes, implementing innovative solutions to boost productivity and accuracy.

Job requirements

• Diploma or above 
• 2-3 years of experience in operation support in call centre environment
• Strong attention to detail and organizational skills
• Able to work under pressure and manage multiple priorities
• Previous experience in call centre or administrative support is a plus
• Good in Cantonese, Mandarin, and English
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint)
• Proven analytical skills with strong data manipulation abilities, including proficiency in SQL, VBA, and Python/R. Experience in data visualization is highly desirable.