Planning Executive

Job scopes

• Assist in coordinating team schedules and supporting planning routines
• Maintain records and documentation related to daily operations and procedures
• Track basic performance data and assist in compiling simple reports
• Support Quality Assurance checks by ensuring staff adherence to protocols
• Provide general administrative support to the team functions
• Take part in team alignment activities, including occasional support travel to Guangzhou

Job requirements

• Diploma or vocational training with some customer service or office support experience
• 1–2 years planning experience in call centre 
• Strong attention to detail and ability to follow structured workflows
• Familiarity with Microsoft Office, especially Excel and Outlook
• Team-oriented mindset and good communication skills
• Good in Microsoft Office, especially Excel
• Good in Cantonese, Mandarin, and English is a plus