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Operation Supervisor

Job scopes

  • Closely work with and support to inbound and outbound call centre teams
  • Coordinate and support operation team to complete manual procedures accurately
  • Manage ad hoc customer report requests with efficiency and precision
  • Standardize report format including performance report for management
  • Monitor team performance and ensure high service quality
  • Implement operational improvements and streamline reporting processes
  • Act as a liaison between management and frontline staff to ensure alignment
  • Verify overtime allowance be synced with ACATS

Job requirements

  • University graduate in any discipline
  • Minimum 3 years of experience in a leadership or call centre supervisory role
  • Excellent communication, time-management, and problem-solving skills
  • Proven ability to support fast-paced operational environments
  • Good in Cantonese, Mandarin, and English
  • Strong command of Microsoft Office, especially Excel, Word & PowerPoint
Ref ID:  57370
Location: 

hong kong, HK, HK

Business Unit:  Commercial Group
Full Time/ Part Time:  Full Time
Job Function:  Quality Assurance & Training
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