Customer Care Executive

Responsibilities:

• Handle inbound and outbound call activities in Contact Centre
• Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents.
• Plan and suggest the strategy to deal with complicated and complaint cases.
• Execute the solution with call agents or may require calling the complainants on your own.
• Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication.
• Other special tasks as assigned from Supervisor/ Manager
  
  

Requirements:

• Diploma or above
• Around 2 years of banking and finance experience, preferably in a frontline position OR at least 6 months of pension experience
• Candidates with complaint handling experience will be a definite advantage
• Good communication and presentation skills, especially in handling of complaint and demanding customers
• Familiar with checking customer profiles with the back-office system
• Good problem-solving skills
• Fluent in Cantonese and Basic English