Customer Care Executive

Responsibilities

o Handle inbound and outbound call activities in Contact Centre

o Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents.

o Plan and suggest the strategy to deal with complicated and complaint cases.

o Execute the solution with call agents or may require calling the complainants on your own. 

o Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication.

o Other special tasks as assigned from Supervisor/ Manager

Requirements

o DSE or above

o At least 5 years Customer Service experiences and 2 years in complaint handling

o Strong MPF and related knowledge

o Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
o Familiar with checking customer profile with back-office system

o Good problem solving skills

o Fluent in English and Mandarin