Product Manager

PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection® of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

­­Job Title: Product Manager

Job description:

The Product Manager is responsible for product management and planning of international voice and SMS services, in particular Global Inbound Services (GIS) consisting of ITFS, DID, UIFN and SIP Trunking Service; and A2P SMS and RCS services

Key Responsibilities

• International voice and SMS services product management from customer enquiries to service delivery
• Ensure customer service requirements and targets can be implemented, provisioning milestones are timely set and met, service delivery dates and KPIs can be fulfilled
• Oversee service order processes, submission to OSS and communication with internal and external parties
• Liaise with local and global customers directly for requirement clarifications, service testing, fault reporting, service verification and delivery
• Liaise with local and global carriers and operators for network setup, service ordering, provisioning, testing and verification
• Manage relationship with customers and carriers by providing regular and timely feedbacks on provisioning status and enquiries
• Ensure clear and up-to-date inventory, service, provisioning, pricing records and other necessary service details are properly maintained to allow efficient service checking, monitoring and maintenance
• Support contract management tasks
• Prepare regular management and financial reports as and when required

Person Specifications

• 2-5 years of working experience in international data and voice communications products
• Good understanding of international telecom network especially SIP VoIP and SMS
• Good understanding of local and international telecom regulatory requirements and framework an added advantage
• Team orientated person, with a focus on international telecom business
• Good command in oral and written English, Cantonese and Putonghua, with strong inter-group action and communication skills with different international groups
• Able to commit to irregular hours to attend telephone conferences and meetings, infrequent overseas travels, as and when required