AVP, Business Development (Not Sales Role)

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection® of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

Job Title: AVP, Business Development, Voice and Messaging Services (Not Sales Position)

Job Summary:

This position is responsible for business development and planning of international voice and SMS services, in particular Global Inbound Services (GIS) consisting of ITFS, DID, UIFN and SIP Trunking Service; and A2P SMS and RCS services

Key Responsibilities:

• International voice and SMS services business Development from customer enquiries to delivery
• Ensure customer service requirements and targets can be implemented, provisioning milestones are timely set and met, service delivery dates and KPIs can be fulfilled
• Oversee service order processes, and communication with internal and external parties
• Liaise with local and global customers directly for requirement clarifications, service testing, fault reporting, service verification and delivery
• Liaise with local and global carriers and operators for network setup, service ordering, provisioning, testing and verification
• Manage relationship with customers and carriers by providing regular and timely feedbacks on provisioning status and enquiries
• Ensure clear and up-to-date inventory, service, provisioning, pricing records and other necessary service details are properly maintained to allow efficient service checking, monitoring and maintenance
• Support contract management tasks
• Prepare regular management and financial reports as and when required

Qualifications:

• 10 years of working experience in international data and voice communications products
• Good understanding of international telecom network especially SIP VoIP and SMS
• Good understanding of local and international telecom regulatory requirements and framework an added advantage
• Team orientated person, with a focus on international telecom business
• Good command in oral and written English and Cantonese, with strong inter-group action and communication skills with different international groups