Senior Network Engineer

PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.

We are looking for an Operations Engineering Manager (GS&O Field Operations), to provide Level 2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units.

Job Responsibilities:

• Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services.
• Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers.
• As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.
• To resolve customer issues by providing technical support mainly remotely, on ad hoc basis onsite.
• Provide 2nd level support to the NOCs for such services and be an escalation point for such issues.
• Work with the core engineering team to resolve higher level problems and implement solutions per request.
• Participate in provisioning and support of additional products as needed, including NNI/Cloud NNI.
• Perform tasks within Virtual Team structures on an ad hoc basis.
• Provide support within a global team to ensure proper handover of tasks/activities to ensure 24 x 7 support to PCCW Global client base (external/internal).
• Ad hoc activities as assigned by Management from time to time.
• To be 24/7 on-call, and be participated in the team`s on-call routine to ensure around clock support.

Minimum Experience/Qualifications:

• Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies.
• At least Five (5) Years of relevant working experience
• At lease CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage.
• Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools.
• Good written and verbal communication.
• Amenable to working shifting schedules.

Type of Profiles (We are looking for):

• Customer-oriented, self-motivated and tactful in dealing with other people across different functions.
• Well versed in spoken English.
• Good communication (especially telephonic), presentation and interpersonal skills
• Team player.
• Self-starter.

Additional Info of the role:

Reporting to: Technical Manager IP ,AP

Standby/overtime: Required

Travel: Mostly Local/Some International