Assistant Project Manager

Role Overview

PCCW Global is seeking an Assistant Project Manager to provide quality provisioning and project management services for Retail & Wholesales customers to fulfill their international telecommunications needs. This role will work closely with local and regional Service Partners and Providers as well as PCCW operations teams to ensure that the services are delivered on time and met with specifications in a cost effective manner and adhere to the highest world class provisioning standard.

Services include but are not limited to Fiber (IPLC, IEPL), IP (MPLS, GIA), VAS (Cloud Service, CDN, Managed Router), Security and world-wide Satellite (VSAT).

Key Responsibilities

• Manage and ensure timely implementation of all service orders 
• Work out the project plan and manage the risk on every project and programme.
• Assist provisioning cases of which problems encountered in meeting the RFS date by resolving issues and driving/escalating to suppliers for proper fulfillment.
• Drive consistent service delivery, continuous improvement and benchmarked processes with internal teams and external partners/suppliers to ensure smooth operations of provisioning works and speeding up the solution delivery
• Maintain good relationships with external partners and suppliers and work with internal teams closely to ensure that all regional and local provisioning/projects are managed and delivered within agreed schedule, cost and quality; and to the customer satisfaction.
• Provide professional Project Management services to Large Scale or Mission Critical network projects to ensure all major milestones are achieved with risk mitigated.

Minimum Requirements

• University degree holder in Engineering OR Higher Diploma in a Professional field
• 5 years of relevant experience in the telecommunication industry; preferably with regional exposure
• Extensive knowledge in various telecommunications products and services, in particular international and managed/customized services 
• Good knowledge in network technology and operation
• Extensive experience of dealing with stakeholders at all levels on services and project delivery matters.
• Good communication and interpersonal skills.
• Strong customer service sense and business acumen.
• Confident, independent and able to work under pressure.
• Good command of spoken and written English

Preferred Requirements

• Bachelor’s degree in a professional field
• Project management qualification (PMP or PRINCE2), knowledge in AGILE framework or equivalent is an advantage.