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Senior Voice Engineer /Telecom (London) - Immediate start


Full time


London, UK


PCCW Global is a leading communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. Our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.

About the role:

Responsible for providing the engineering functions of the voice networks in PCCW Global, these include but not limited to the following functions:



  • Conduct regression test for hardware / software upgrade on various voice related systems deploying in PCCW Global’s network and prepare test reports for management to review.
  • Prepare and execute acceptance test plan, implementation plan and migration plan for various voice related systems deploying in PCCW Global’s network,
  • To coordinate internally within Voice Engineering how to incorporate different new solutions/ requirements into the existing voice network,
  • Produce complete and clear documentation as well as knowledge base articles to aid in the support of the system,
  • Assist and/or take ownership in voice equipment installation and commissioning,
  • Evaluate and identify voice system requirements with respect to vendor’s dimension rules and traffic tendencies for capacity planning purposes,
  • Provide level 3 support to Operation team and/or NOC for all voice related systems. Take ownership of complex technical activities and provide the necessary feedback to the concerned parties.


The successful candidates will have:

  • Technical University Degree in Electronics/Telecommunications or equivalent,
  • Minimum 15 years in operating telecommunications systems, specifically digital switches, on a day to day basis, preferably involving international voice services and/or IP network.  Candidates with less experience may be recruited as Engineer,
  • Previous hands-on work experience in operating NGN, SBC and OSS/BSS are required,
  • CCNA/CCNP or equivalent IP networking certification will be appreciated,
  • Knowledge & Experience of SIP, SIP-I, RTP, SRTP, IPSec, ENUM and data networking equipment such as routers, firewalls, etc.
  • To be responsible, work independently with minimum supervision, work under pressure, work in irregular hours and travel overseas when required.
  • Work with and understand protocol specifications to ensure successful multi-vendor interoperability across complex end -to-end solutions.
  • Good people skills, communication skills, customer oriented and focused.
  • Good analytical and trouble shooting skills. Fully computer literate, including basic knowledge of operating IT platforms and databases.


We offer:

  • Competitive Salary
  • Medical Insurance
  • Pension
  • Working in international, cross-functional teams
  • Learning and development opportunities

Reasons why you should join us!

  1. Chance to ride the wave of an exponentially growing business.
  2. A fun and open team culture.
  3. An agile working environment with the opportunity to test, try and grow.
  4. A dynamic and fast-paced yet financially stable environment - the HKT group.


*** No visa sponsorship is available for this position ***

PCCW is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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Ref ID:  29750

London, LND, GB

Business Unit:  PCCW Global
Full Time/ Part Time:  Full Time
Job Function:  Technology
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