HR Service Executive

Job Title: HR Service Executive

Employment Type: Full time, Permanent

Job Natue: Hybrid

Work Location: London, UK

The Team

The UK and European HR team provides HR generalist guidance to employees across UK, Belgium, Greece, France, Germany, Italy, Switzerland, Sweden and Netherlands and is the first point of contact for all HR enquires from employees and line managers.  This team works closely with other international HR teams including but not limited to payroll, finance, IT, legal, Group HR and other PCCW Global HR generalists.

Role & Responsibilities:

This varied role will see the successful candidate reporting to AVP, HR Advisory and act as the local Human Resources point of call to our UK and Greece employees.  He/she will also work closely with Senior HR Executive to provide support European based colleagues. He/she will provide a wide spectrum of hands-on operational HR services and solutions for the UK & European region. This role would ideally suit someone who has a background for working in a generalist HR operations environment and is looking to expand his/her knowledge and move to the next step. Key responsibilities include but are not limited to reporting related to end-to-end processes.  Major duties will include:

• Manage and support end-to-end employee lifecycle program with SLAs, including but not limited to new hire onboarding, termination, benefit operations, company letters, governance of ELC programs to ensure compliance with local employment laws and regulations in UK and Europe
• Manage and support the inquiries and requests to managers and employees via different channels, i.e. HR ticketing system, HRIS, phone in a timely manner
• Prepare and maintain the regular reports for staff movements and payroll purposes 
• Administer benefits programs in UK and where applicable other European countries
• Monitor the work visa expiry dates and ensure all employees meet the right to work requirements
• Support with HR Business Partner in ensuring consultant documentation is complete and accurate, and assist with the timely settlement of monthly costs
• Manage invoice processing and settlement for HR related activities, i.e. group insurance premium]
• Assist and participate with HR projects as and when required
• Maintain knowledge of legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting are in compliance.

Skills and Experience:

• CIPD Level 3 or similar experience
• At least 3 years’ relevant HR experience
• Proficiency in MS Office (Excel, Word and PowerPoint)
• Familiar with HRIS system is an advantage
• Good interpersonal and communication skills
• A resilient team player with strong commitment to tackling challenges and delivering results in a fast-paced environment
• Familiar working with virtual team
• Strong rapport building and problem-solving skills with ability to engage both external and internal partners
• Good business acumen, good numerical, analytical skills and eyes for detail
• Demonstrated effective workload management skills
• Knowledge and understanding of benefits administration, payroll and employment law
• Having proficiency in French is advantageous.

No visa sponsorship is available for this position 

PCCW is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated with strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Statement

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