Apply now »

Assistant Operation Manager

  • Key Responsibilities

    • Lead and support inbound and outbound call centre teams to ensure operational excellence and customer satisfaction

    • Oversee and coordinate manual procedures across operations teams, ensuring accuracy and compliance

    • Manage complex and time-sensitive customer reporting requests with precision and efficiency

    • Develop and standardize reporting formats, including performance dashboards for senior management

    • Monitor team performance metrics and uphold high service quality standards

    • Identify and implement operational improvements to streamline reporting and enhance productivity

    • Serve as a strategic liaison between management and frontline staff to ensure alignment of goals and communication

    • Ensure accurate synchronization of overtime allowances with ACATS and internal systems

    Qualifications & Experience

    • University graduate in any discipline; advanced degree or professional certification is an advantage

    • Minimum 3 years of experience in a senior leadership or supervisory role within a call centre or operations environment

    • Strong communication skills in Cantonese, Mandarin, and English

    • Excellent time-management, analytical, and problem-solving abilities

    • Proven success in managing high-volume, fast-paced operational teams

    • Advanced proficiency in Microsoft Office Suite, especially Excel (pivot tables, formulas), Word, and PowerPoint

Ref ID:  58414
Location: 

Hong kong, HK, HK

Business Unit:  Commercial Group
Full Time/ Part Time:  Full Time
Job Function:  Quality Assurance & Training
Featured Job Category:: 

Apply now »