Unit Manager (Works Control Centre Operation)

Field Services Works Control (FSWC) is a center which coordinates the delivery process of installation / restoration service to our customer and cooperates with relevant parties if needed. The main responsibility of FSWC is to arrange field technician manpower resource to carry out installation / restoration and support field technician during the delivery process.

Your role:

• Lead a team in Field Services Works Control to arrange field technician manpower resources for daily installation / restoration services field jobs
• Prepare monthly reports and regular performance analysis for management’s review
• Handle escalation cases arise from both internal & external customers
• Assist and participate in defining user requirements for system enhancement and workflow development
• Play an active role to drive for digital transformation to improve team work efficiency and reduce operating costs
• Work with Field Operation team & Contractor Management team to solve daily issues and smoothen the operation
• Recommend improvement actions to Manager

To succeed in this role:

• Degree holders in Electronic Engineering, Information Engineering, Telecommunications or related disciplines with 3-5 years’ working experience in related field
• Good knowledge in voice & broadband services/ products, field working procedures and operation systems
• Knowledge and experience in formal project management methodology will be an advantage
• Initiative and good interpersonal and communication skills with customer-oriented mindset
• Able to work independently and proactively
• Good PC knowledge in related work
• Experience in customer management is preferable