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Unit Manager (Works Control Centre Operation)
Field Services Works Control (FSWC) is a center which coordinates the delivery process of installation / restoration service to our customer and cooperates with relevant parties if needed. The main responsibility of FSWC is to arrange field technician manpower resource to carry out installation / restoration and support field technician during the delivery process.
Your role:
- Lead a team in Field Services Works Control to arrange field technician manpower resources for daily installation / restoration services field jobs
- Prepare monthly reports and regular performance analysis for management’s review
- Handle escalation cases arise from both internal & external customers
- Assist and participate in defining user requirements for system enhancement and workflow development
- Play an active role to drive for digital transformation to improve team work efficiency and reduce operating costs
- Work with Field Operation team & Contractor Management team to solve daily issues and smoothen the operation
- Recommend improvement actions to Manager
To succeed in this role:
- Degree holders in Electronic Engineering, Information Engineering, Telecommunications or related disciplines with 3-5 years’ working experience in related field
- Good knowledge in voice & broadband services/ products, field working procedures and operation systems
- Knowledge and experience in formal project management methodology will be an advantage
- Initiative and good interpersonal and communication skills with customer-oriented mindset
- Able to work independently and proactively
- Good PC knowledge in related work
- Experience in customer management is preferable
Ref ID:
42758
Location:
Hong Kong, HK, HK
Business Unit:
Engineering
Full Time/ Part Time:
Full Time
Job Function:
Customer Service
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