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Unit Manager (Works Control Centre Operation)

Field Services Works Control (FSWC) is a center which coordinates the delivery process of installation / restoration service to our customer and cooperates with relevant parties if needed. The main responsibility of FSWC is to arrange field technician manpower resource to carry out installation / restoration and support field technician during the delivery process.


Your role:

  • Lead a team in Field Services Works Control to arrange field technician manpower resources for daily installation / restoration services field jobs
  • Prepare monthly reports and regular performance analysis for management’s review
  • Handle escalation cases arise from both internal & external customers
  • Assist and participate in defining user requirements for system enhancement and workflow development
  • Play an active role to drive for digital transformation to improve team work efficiency and reduce operating costs
  • Work with Field Operation team & Contractor Management team to solve daily issues and smoothen the operation
  • Recommend improvement actions to Manager


To succeed in this role:

  • Degree holders in Electronic Engineering, Information Engineering, Telecommunications or related disciplines with 3-5 years’ working experience in related field
  • Good knowledge in voice & broadband services/ products, field working procedures and operation systems
  • Knowledge and experience in formal project management methodology will be an advantage
  • Initiative and good interpersonal and communication skills with customer-oriented mindset
  • Able to work independently and proactively
  • Good PC knowledge in related work
  • Experience in customer management is preferable
Ref ID:  42758

Hong Kong, HK, HK

Business Unit:  Engineering
Full Time/ Part Time:  Full Time
Job Function:  Customer Service
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