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Transmission Customer Engineer

We are looking for a detail-oriented Transmission Engineer to join our global provisioning team. In this role, you will be responsible for the logical configuration, activation, and acceptance testing of transmission circuits to ensure services are delivered on time and within quality standards. On-site support, and "smart hands" support for other business units on an as-needed basis are also required. You will serve as the bridge between technical contacts, liaising with customers, service providers, and vendors throughout the service provisioning process.
 

Your Role:

  • Circuit Provisioning: Execute work orders to configure and activate transmission links across various technologies

  • Configuration Management: Perform logical configuration of network elements (NEs) using Network Management Systems (NMS)

  • Service Testing & Acceptance: Conduct and verify acceptance tests (e.g., BER testing, RFC 2544) to ensure circuits meet Service Level Agreements (SLAs) before handover.

  • Coordination: Liaise with Network Engineering for route capacity and port allocations,  field engineers for physical patching and installation, and coordinate with the Network Operations Centre (NOC) to monitor alarms during activation.

  • Database Integrity: Maintain accurate documentation by updating circuit databases and "As-Built" documentation immediately following service delivery.

  • Troubleshooting (Delivery Phase): Resolve logical setup errors or configuration mismatches that arise during the provisioning phase to prevent delays.

 

To be Succeed:

  • Technical Knowledge: Solid understanding of transmission standards and technologies, including but not limited to DWDM, OTN, SDH/PDH, Ethernet, Satellite, Microwave

  • Tools Experience: Proficiency with NMS/EMS tools from major vendors (e.g., Huawei, Nokia, Ericsson, Ciena, Juniper,  Teja,  etc).

  • Operational Skills: Experience in designing and reading  network topology diagrams, High-Level Design and Low-Level Design (HLD-LLD) documents, and patching schematics, ability to understand link budgets and optical levels

  • Soft Skills: Strong time management skills to meet strict delivery deadlines and the ability to communicate technical progress to customers, project managers, and senior management.

  • Preferably a university Degree in Telecommunications/Electronic/Information System/Computer Engineering or related field  with 5 years of transmission experience

  • Understanding of transmission technologies : DWDM, OTN, SDH/PDH, Ethernet, Satellite, Microwave and GTVN. , 

  • Understanding of networking fundamentals : IP/MPLS, SDWAN, VLANs, …

  • Experience with optical DWDM monitoring systems and tools (OTDR results, power meter, ping, traceroute,...)

  • Troubleshooting and analytical skills

  • Experience in telecommunications service provider markets and support processes 

  • Well-versed in spoken/written English

  • Good communication (especially telephonic), presentation and interpersonal skills

  • Teamwork skills

 
Ref ID:  60569
Location: 

Hong Kong, HK, HK

Business Unit:  PCCW Global
Full Time/ Part Time:  Full Time
Job Function:  Technical
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