Training Officer

Your Role:

• Monitor and evaluate the performance of call centre frontline services
• Assist on identify and resolve service quality issues in Hong Kong & GuangZhou call centres
• Provide coaching and training with reference to existing employee performance
• Conduct comprehensive quality analysis and provide detailed quality assessment reports
• Develop and maintain training materials and oversee the arrangement of training courses
• Provide training for new hired staff

To be succeed in this Role:

• University graduate or above
• 1-2 years of call centre training and quality assurance experience is a plus
• Strong service awareness, with a focus on customer experience, advanced logical thinking, and problem-solving skills
• Excellent leadership and presentation skills
• Expertise in analysing quality data of hotline service
• Strong quality assurance sense and service enhancement thinking
• Proficient in Microsoft Office application
• Good in Cantonese, Mandarin, and English (both verbal and written)
• Fresh Graduates are also welcomed