Technical Officer, Network Performance Assurance (Welcome Fresh Graduate)

Your Role    

Responsible for Network Quality and Customer Experience Assurance with the following main duties:

• Perform big data analysis to enhance Network Performance and Customer Satisfaction

• Develop tools and indicators for 5G/4G network and user issue early detection and experience improvement

• Support Network Benchmark projects and system AI development projects

• Provide fast response and resolutions to VIP and Corporate complaints with IOS/Android based Apps in challenging environment

• Support advanced end-to-end troubleshooting

• Perform periodic performance monitoring over network, device models, handset applications and customer group. 

To Succeed in the Role

• Diploma holder in Electronic Engineering, Telecommunication or equivalent

• 1 year relevant working experience in Telecom and Mobile Network Industry is an advantage

• Good programming skills – Python, Shell, SQL etc is an advantage

• Analytical mind, self-motivated and able to work under tight schedule

• Good command in English, Cantonese and Mandarin

• Fresh graduates are also welcome

Work Location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to career-engineering@pccw.com, quoting your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.