Team Manager

 Responsibilities

• Lead a small team to handle customer enquiries regarding general insurance from inbound call & email
• Train and coach the team for performing professional Customer Service 
• Guide the team to resolve customer problems and complaints in timely and professional manner.
• Monitor the team to provide one stop service to customers for enhancing the customer engagement level.
• Retain and enhance customer relationships.

Requirements

• HKDSE/HKCEE or above
• Experience in customer service in general insurance area
• With at least 2 years leadership experience in call centre
• Passed IIQE Paper I & Paper II
• Proficiency in written and spoken Cantonese, English and Mandarin
• Excellent in communication skill, listening skill, and problem-solving abilities.
• PC literate in MS Office especially MS Office and Excel
• Good Chinese word processing