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Service Officer

Field Services Works Control (FSWC) is a center which coordinates the delivery process of installation / restoration service to our customer and cooperates with relevant parties if needed. The main responsibility of FSWC is to arrange field technician manpower resource to carry out installation / restoration and support field technician during the delivery process.


The successful candidate is required to coordinate with the relevant working parties to arrange the on-site installation work and monitor the progress to ensure the job can be completed within the target time and meet customer requirements. He/she is required to support internal & external customers to realize the customer requirements and handle customer needs.  


Your role:

  • Assign jobs through operating support system.
  • Coordinate with field supervisor for mobilizing manpower resources to handle daily installation and restoration jobs.
  • Support enquiry from internal customer for order status, field staff working progress and appointment making.
  • Handle external customer for appointment enquiry or chasing appointment cases.
  • Assist team supervisor in regular report coordination and administration task.


To succeed in this role:

  • Associate Degree / Higher Diploma / Higher Certificate holder or HKCEE / DSE graduate with 1 year of working experience in related field.
  • Knowledge of voice & broadband services/products and field working procedures is an advantage.
  • Strong good communication skills with customer-oriented mindset.
  • Able to work independently and proactively.
  • Good PC knowledge in related work.
  • Experience in customer management is preferable.
Ref ID:  40770

Hong Kong, HK, HK

Business Unit:  Engineering
Full Time/ Part Time:  Full Time
Job Function:  Customer Service
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