Service Officer, Field Works Control Centre

Your role 

• Assign daily installation and restoration jobs through operating support system 
• Resolve enquiry from internal and external customers for order and appointment status
• Assist team supervisor in regular report coordination and administration task
• Perform UAT for new systems & products if needed

To succeed the role

• F.5/ DSE/ Diploma holder or above with working experience of at least 1 year in customer services is preferable
• Knowledge of voice & broadband services/products and field working procedures will be an advantage
• Initiative and good communication skills with customer-oriented mindset
• Able to work independently and proactively
• Good PC skills for Microsoft Office
• Candidates with more experience will be considered as Senior Service Officer
• Fresh graduates are also welcome

Work Location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to career-engineering@pccw.com, quoting your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.