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Service Engineer
HKT-COMMERCIAL GROUP has a strong track record in Information and Communications Technologies (ICT) innovations serving the needs of commercial organizations of different sizes and industries in Hong Kong, Mainland China and beyond.
Job Description
- Perform network implementation, provisioning and commissioning
- Conduct configuration change, documentation and provide maintenance support for customer’s infrastructure and system
- Provide technical support and troubleshooting for ICT integrated solution including network infrastructure products, wireless network products, network security products, unified communication products and cloud applications, etc.
- To liaise with internal department, vendor and customer for deliver project implementation and managed service
Requirements
- Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
- Minimum 5 years relevant experience in supporting network infrastructure support or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines
- Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.
- Advantage to holder of professional certifications such as CCNA, CCNP, ITIL, etc.
- Familiar with ITIL IT Service Management framework
- Strong problem solving and analytical skills
- Good customer service and interpersonal skills
- Self motivated, customer oriented and able to work under pressure
- Proficiency in spoken and written in both Chinese and English
Ref ID:
42909
Location:
Hong Kong, HK, HK
Business Unit:
Commercial Group
Full Time/ Part Time:
Full Time
Job Function:
Technology
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