Service Engineer

HKT-COMMERCIAL GROUP has a strong track record in Information and Communications Technologies (ICT) innovations serving the needs of commercial organizations of different sizes and industries in Hong Kong, Mainland China and beyond. 
 

Job Description

• Perform network implementation, provisioning and commissioning
• Conduct configuration change, documentation and provide maintenance support for customer’s infrastructure and system
• Provide technical support and troubleshooting for ICT integrated solution including network infrastructure products, wireless network products, network security products, unified communication products and cloud applications, etc.
• To liaise with internal department, vendor and customer for deliver project implementation and managed service

Requirements

• Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
• Minimum 5 years relevant experience in supporting network infrastructure support or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines
• Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.
• Advantage to holder of professional certifications such as CCNA, CCNP, ITIL, etc.
• Familiar with ITIL IT Service Management framework
• Strong problem solving and analytical skills
• Good customer service and interpersonal skills
• Self motivated, customer oriented and able to work under pressure
• Proficiency in spoken and written in both Chinese and English