Senior Technical Service Officer

Job Summary:

We are seeking a dedicated and skilled NOC Network Engineer to join our team. The ideal candidate will monitor, maintain, and troubleshoot our network infrastructure to ensure optimal performance and uptime. This role requires a commitment to working in a 24/7 environment.

Key Responsibilities:

• Monitor network performance and ensure system availability and reliability.
• Respond to network incidents and outages promptly to minimize downtime.
• Troubleshoot and resolve network issues across various technologies (LAN, WAN, VPN, etc.).
• Perform regular maintenance and updates on network devices and systems.
• Collaborate with other technical teams to implement changes and upgrades.
• Document incidents, resolutions, and network configurations.
• Participate in on-call rotation and provide support during off-hours as needed.
• Assist in network capacity planning and performance tuning.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in a NOC or network support role.
• Knowledge of networking protocols (TCP/IP, SAWAN, etc.).
• Familiarity with network monitoring tools (e.g., SMAX).
• Experience with firewalls, routers, and switches (Cisco SDWAN preferred).
• Troubleshooting and problem-solving skills.
• Strong communication skills and the ability to work in a team environment.
• Relevant certifications (CCNA, CompTIA Network+, etc.) are a plus.

All personal data provided by candidates will be used for recruitment purposes only by HKT Services Limited in accordance with HKT's Privacy Statement, which is available on our website. Unless otherwise instructed in writing, candidates may be considered for other suitable positions within the Group (being, HKT Limited, PCCW Limited and their respective subsidiaries, affiliates and associated companies). Personal data of unsuccessful candidates will normally be destroyed 24 months after rejection of the candidate's application. If you have any questions regarding your personal data held by HKT Services Limited HKT’s Privacy Statement, please feel free to contact our Privacy Compliance Officer by writing to privacy@pccw.com or GPO Box 9896, Hong Kong.