Senior Technical Service Officer

Job Summary

The ICT PABX System Engineer will be responsible for the installation, configuration, and maintenance of ICT systems. The ideal candidate should have a foundational understanding of SIP, IPT, CTI, IP Networking and Virtualization technologies. This role involves working closely with clients to ensure seamless communication solutions that meet their critical services.

Job Descriptions:

• Install, configure, and maintain ICT system, CTI system and related telecommunications equipment.
• Analyze system and network performance, resolve complex problem. Work as a technical point of contact for engineering team, PM team, customer, and vendor.
• Respond to customer inquiries and provide technical support as needed.

Required skills:

• Experience with virtualization technologies (e.g., VMware, Hyper-V) for deploying and managing IPT solutions.
• Assist in IPT system integration and deployment of Computer Telephony Integration (CTI) solutions and associated applications.
• Knowledge of SIP, H323, MGCP, QoS, Switching, CTI applications, dB usage.

Qualifications

• Minimum of 4 years of experience in IPT PABX engineering or a related field.
• Basic knowledge of SIP protocols and their application in telecommunications.
• Understanding of Computer Telephony Integration (CTI) concepts.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Strong troubleshooting skills and the ability to work independently and in a team environment.
• Good command of communication and interpersonal skills.