Senior Technical Officer

Your Role

• Carry out network surveillance, service restoration and impact analysis duties for Voice, Broadband, Data, or Cloud platforms
• Execute immediate diagnosis and restoration actions to resume service from equipment failure
• Supervise a small team to perform first-line fault diagnostics, co-ordinate with technical support teams for trouble-shooting and escalate major cases to Management
• Handle service reports and confirm service status with customers
• Provide feedback about effectiveness of the procedures and propose improvement initiatives 
• Attend shift or 7 x 24 hrs emergency support duties outside normal working hours when necessary

To Succeed in the Role

• Higher Diploma/ Diploma holder in Information Technology, Computer Science, Telecommunication Engineering or related disciplines
• Minimum 3 years’ relevant experience in telecommunications or information technology industries
• Technical and practical knowledge in Voice, Broadband or Cloud platforms
• Knowledge in fault management and customer handling skills
• Good analytical, communication and interpersonal skills.
• Proficient in spoken and written in both English and Chinese
• Candidate with less experience or lower qualification will be considered as Technical Officer

Work Location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to career-engineering@pccw.com, quoting your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.