Senior Service Engineer

To assist with business expansion, we are seeking a Network Engineer professional to join our team.

Responsibilities:

• Design, configure, and maintain network devices, including routers, switches, and IAM.

• Implement and manage network security measures to protect data and resources.

• Collaborate with customer’s team to integrate network solutions with other IT systems.

• Document network SA&D, operation guide, configurations, processes, and procedures.

• Provide support for network-related incidents and requests from customer.

• Strong network analytical and problem-solving skills.

• Stay updated on the latest networking technologies and trends.

• Hands on knowledge of Cisco and Juniper is a must.

• Hands on experience of China product is preferred (Huawei, H3C and Sangfor…etc).

• Holder of relevant certifications is preferred. 

Requirements:

• Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines

• Minimum 5 years relevant experience in supporting network infrastructure support or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines

• Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.

• Advantage to holder of professional certifications such as CCNA, CCNP, ITIL, etc.

• Familiar with ITIL IT Service Management framework

• Strong problem solving and analytical skills

•  Good customer service and interpersonal skills

• Self motivated, customer oriented and able to work under pressure

• Proficiency in spoken and written in both Chinese and English

• More experience will be considered as Senior Network Engineer