Senior Service Engineer

Key Responsibilities:

• Research, write, edit, and proofread a variety of documents, such as ITIL process, workflow, procedure, plan…etc.
• Work with customer to collect document requirement and access into network component to collect customer needs (like screen capture)
• Work with internal party to collect different difficulty, try best to smoothen the issue
• Able to draw a collaboration catalogue to interpretate the “operation” in a network cloud (aka operation manual)
• Collaborate with subject matter experts and stakeholders to gather information and insights for document creation.
• Ensure all documents adhere to company standards and guidelines for style, format, and tone.
• Organize and maintain document repositories and version control systems.
• Review and update existing documents as needed to reflect changes in information or requirements.
• Conduct quality checks to ensure accuracy, consistency, and completeness of documents.
• Work with cross-functional teams to gather feedback and incorporate revisions into documents.
• Stay up-to-date with industry trends and best practices in document writing and editing.

Qualifications and Skills:

• Bachelor's degree in networking, computing or coding, or related field.
• Proven experience as a Document Writer, Technical support , or similar role.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in Microsoft Office Suite and document editing software.
• Strong organizational and time-management skills to meet deadlines.
• Ability to work independently and collaborate effectively with team members.
• Familiarity with document version control systems and best practices.
• Knowledge of technical writing principles and document formatting in “operation phase”

What we offer:

• 16 days AL
• 17 days Public Holidays
• Birthday leave
• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Discretionary Bonus
• Scholarship for further studies
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities