Senior Manager, Network Quality Assurance

Your Role

• Perform big data analysis to enhance Network Performance and Customer Satisfaction
• Design & invent tools and measures over advanced 5G/4G network to early detect customer problems and to improve customer experiences
• Support Network Benchmark projects and system AI development projects
• Execute real-time VIP and Corporate complaint analysis and handle IOS/Android based Apps in a challenging environment
• Advanced E2E customer experience and network performance analysis & resolution 
• Enable AI-based trend analysis over network Big Data to monitor and assure excellent performance over networks, customer groups, device models, handset applications, and other different dimensions.

To Succeed in the Role

• Degree holder in Electronic Engineering, Telecommunication or equivalent
• Minimum 10 years' experience in Telecom and Mobile Network industry
• Good programming skills – Python, Shell, SQL etc is an advantage
• Strong analytical mind, self-motivated and able to work under tight schedule
• Good command in Cantonese, English and Mandarin
• Candidate with less experience will be considered as Engineer