Senior Engineer, Customer Experience & Site Quality Assurance

Your Role 

• Perform big data analysis to enhance Network Performance and Customer Satisfaction
• Design & invent tools and measures over advanced 5G/4G network to early detect customer problems and to improve customer experience
• Support Network Benchmark projects and system AI development projects
• Execute real-time VIP & Corporate complaint analysis and handle with IOS/Android based Apps in challenging environment
• Conduct advanced end-to-end customer experience and network performance analysis & resolution 
• Enable AI based trend analysis over network Big-Data to monitor and to assure excellent performance over networks, customer groups, device models, handset applications, and other different dimensions

To Succeed in the Role

• Degree holder in Electronic Engineering, Telecommunication or related disciplines with min. 8 years’ relevant working experience
• Good programming skills – Python, Shell, SQL etc will be an advantage
• Strong analytical mind and self-motivated
• Able to work under tight schedule and challenging environment
• Good command of written and spoken English, Cantonese and Putonghua
• Candidate with less experience will be considered as Engineer

Work Location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to career-engineering@pccw.com, quoting your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.