Senior Customer Services Officer

We are currently seeking a high-caliber talent to join our support team as a Senior Customer Services Officer.

Responsibilities:

• Handle inbound / outbound customers’ enquiries, resolving 100% of client issues in a professional and timely manner
• Work with sales team on potential business opportunities through inbound or outbound customer
• Handle product enquires and enrollment from Online to Offline (O2O) platform
• Handle after-sales services for clients such as confirmation call, service call and cross-selling of another product during the service call
• Maintain good relationship with clients and assist in sales deal processing and follow-up
• Support service to Sales Channel and work closely with face to face (F2F) Team
• Work on the marketing promotion to conduct service to sales to generate profits
• Assist to execute ad-hoc staff engagement projects when required; e.g.  post sales call and retention program
• Prepare regular performance reports and analysis for management review
• Perform other ad hoc duties as assigned

Work Hours & Location:

• Shift duty from Monday to Saturday (09:00am – 8:00pm); Off on Sundays and Public Holidays
• 5 days and 40 hours per week
• Mei Foo (near MTR station)

Requirements:

• HKCEE / DSE graduate or above with at least 2 years’ experience in insurance customer service
• Passed IIQE I, II & III is a must
• Knowledge in CRM systems
• Proficiency in MS Office and Chinese Word Processing
• Good command of written and spoken English and Chinese
• Customer service-oriented, a good team player with good interpersonal and communication skills, a strong sense of responsibilities
• Candidates with less experience will be considered as Customer Services Officer

We Offer:

• 14 days’ paid annual leave
• Comprehensive medical and dental coverage
• Attractive incentive bonus
• Structured training programme
• Staff discount
• Clear and excellent career path

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HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.