Senior Customer Service Executive

You will contribute to the total customer satisfaction by providing services via multiple platforms including but not limited to telephone, emails, live chat and video in a tactful and timely manner.

Responsibilities:

• Maintain a positive, empathetic and professional attitude toward customers at all times
• Handle customers’ enquiries via telephone and emails
• No sales is required
• Perform shift duties including weekends and public holidays
• 5-day work per week

Requirements: 

• Diploma or above
• 1 years’ work experience in customer service sector

• Work experience in banking or financial institutions field will be an advantage
• Good interpersonal and communication skills
• Good command of spoken and written Cantonese, English and Mandarin
• English and Chinese word processing
• Working Location: Meifoo
• Immediate available will be an advantage