Senior Customer Service Executive

Customer Service Executive (Cargo Helpdesk)

Your role:

• Serve as the first point of contact for users and internal stakeholders seeking assistance with cargo-related inquiries, technical support, and service requests
• Log users requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
• Maintain a comprehensive knowledge of the services and tariffs to provide accurate information to users
• Monitor and maintain service quality in accordance to Service Level Agreement
• 5-day work per week; shift duty needed from Monday to Sunday

To succeed in this role:

• Diploma holder or above
• At least 1 year experience in the industry of air cargo, terminal operation, logistics, airport operations or freight forwarding
• Prefer evening shift / overnight shift (42.5 hours' per week)
• Ability to multi-task in a fast-paced environment
• Good command of spoken and written Cantonese, English and Mandarin
• Good analytical, telephone manner customer service skills
• Candidate with more experience will be considered for the position of Senior Customer Service Executive.

We offer :

• 14 days' paid annual leave
• Birthday leave
• Comprehensive medical coverage
• Non-Contributory Provident Fund
• Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
• Structured training programme
• Clear career path

Work Location: Meifoo

Related Industry: Public Utility

Interested parties please click "Apply Now" button.