Senior Customer Service Executive

Job Description

You will contribute to the total customer satisfaction by providing services via telephone, live chat and emails for a public utility in a call centre / contact centre with tactful and timely manner. 

Your role:

• Handle customers’ enquiries and complaints via telephone, live chat and emails
• No sales is required
• Perform shift duties : Monday to Sunday and Public Holidays 
• 5-day work per week

To Succeed in this role:

• DSE Graduate or above
• Good interpersonal and communication skills
• Good command of spoken and written Cantonese, English and Mandarin
• English and Chinese word processing
• Fresh Graduate will also be considered.

**Candidate with more experience will be considered for the position of Senior Customer Service Executive.

We offer :

• 14 days' paid annual leave
• Comprehensive medical coverage
• Non-Contributory Provident Fund
• Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
• Clear career path
• Structured training programme

Interested parties please click "Apply Now" button with your resume and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.

香港電訊為平等機會僱主，歡迎所有合資格人士申請職位。申請人所提供的資料絕對保密，並只作與招聘有關的用途。在使用求職者所提供的個人資料時，僱主會嚴格遵守其個人資料政策的規定，並在收到有關要求時，會隨即提供一份有關政策的複本。