Senior Customer Officer/ Customer Officer (Hotline/ Livechat/ Email)

We are currently seeking a highly motivated and skilled individual to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our clients.

Job Opportunity

1. Customer Officer, Shatin (Day / Night / Overnight Shift)

Shift duty within 08:00 - 20:00 / 15:00 - 00:00 / 21:00 - 06:00

2. Customer Officer, Shatin (Live Chat / Email)

Shift duty within 08:30 - 19:00 / 14:00 - 00:00

3. Customer Officer, Shatin (Japanese Speaking)

Shift duty within 09:00 - 00:00

4. Customer Officer, Tuen Mun (6-month contract)

Shift duty within 09:00 - 00:00

Your role

• Handle customers’ inquiries via phonecalls and multi digital channels, e.g live-chat, email, social media to ensure customers' satisfaction
• Timely escalate to Unit Manager when the case is beyond his/her knowledge and authority or requested by customers
• Identify opportunities to sell or retain customers during interactions
• To perform ad-hoc tasks as assigned

5. Clerk, Tuen Mun (Service Support)

Shift duty within 12:00 - 22:00

Your role

• To support any kinds of bill and customer service enquiries or issues follow up towards customers
• To follow up any after sales and change service transactions
• To support In & Outbound customer calls for follow up activities
• To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties
• To provide administrative support
• To carry out any ad hoc duties whenever appropriate to meet business need

To succeed in this role 

• HKCEE/ HKDSE graduate or above
• Good communication skills and customer-oriented manner
• Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
• Knowledge of common PC software applications
• Knowledge of mobile products and services & willingness to perform sales duties will be an advantage

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, stating the position you are applying for with present and expected salary to Human Resources Department by clicking Apply Now / sending Email to career-cso@pccw.com / WhatsApp at 6392 5242 / Hotline at 3922 6540.