Senior Customer Officer/ Customer Officer (Hotline)

Your role

• To handle customer telephone/online platform inquiries to ensure their satisfaction
• To grasp any opportunities to sell or retain customers
• To handle customer complaints appropriately and timely escalate to Unit Manager when the case is beyond his/her knowledge and authority or requested by customers
• To properly follow the pre-set procedures and workflows and complete the job in a follow-up and follow-through manner
• To conform to requirements, policies, guidelines and procedures stipulated by the Company and other appropriate partners
• To proactively learn and grasp the latest knowledge concerned to facilitate the proper discharge of daily duties
• To carry out any ad hoc duties as requested

To succeed in this role

• HKCEE/ HKDSE graduate or above
• Able to communicate effectively in Cantonese and English
• Clear voice with a friendly and helpful tone
• Customer-focused, Proactive and eager to help and sell
• Knowledge of mobile products and services
• Able to effectively and efficiently manage the systems after training
• Knowledge of common PC software applications is an advantage
• Able to work shift duty for 48 hours per week
• Working location: Tuen Mun / Shatin

Contact for Enquiries

• Tel.: 3922 6510/ 2888 2485
• Email: career-cso@pccw.com
• WhatsApp: 6392 5242