Senior Commercial Analyst

As a Senior Commercial Operations Analyst of Internal Digital Operations, you will help shape how we transform as an organization by orchestrating success across digital tools, commercial insights and people!
You will play a key leading role in progressing digital transformation and optimizing workflows for the Commercial Organization. You will help drive operational alignment to automation through implementation, management and  support for collaboration and productivity tools.

Key Responsibilities:
● Produce and present objective monthly sales report analysis including surfacing trends, gaps and opportunities to support better data-driven decisions
● Design, implement, manage and support digitalised workflows, automated reporting and integrations leveraging collaboration and productivity tooling
● Manage the Commercial Organisation’s BigQuery database by maintaining ETLs, connections, validating data accuracy and editing scripts as necessary
● Contribute to continuous improvement, provide support for Commercial Organisation Deal Pipeline in HubSpot CRM including building forecast data sources
● Support the customisation and integration of the HubSpot Deal Pipeline with various other collaboration and productivity tools as part of data integration and consolidation
● Manage and support continuous improvement activities for the Commercial Organisation’s sales forecast and performance automated reporting environment
● Gather and translate data / report requirements into technical specifications to build data sources and dashboards
● Reinforce data governance through contribution to the database design and access planning
● Provide Tier 2 support for internal users and participate in onboarding new users for core systems and tools such as the sales reporting environment
● Perform tasks outside normal business hours with flexible working schedule if necessary
● Document plans, workflows and projects using presentation and diagramming tools
● Some travel may be required (based upon business needs when safe and possible)
● Additional responsibilities as may be assigned and required to fulfill role

Skills and Qualifications
● Bachelor’s degree in relevant discipline or equivalent work experience
● 2+ years of experience in telecommunications, OTT, cloud or other technology related industry
● 4+ years of SQL database experience including using tools such as BigQuery, TOAD, SSMS or similar
● Intermediate to advanced skills using data visualisation platforms such as Google Data Studio, Looker Studio, Looker, Tableau, Power BI or similar
● Experience providing administrative / technical support or participated in implementations of an enterprise grade ERP / CRM system or module
● Intermediate to advanced skills working with collaboration and productivity tools such as Slack, Trello, Google
Workspace, Jira, Confluence, Zapier and content management platforms such as RFPIO
● Willing and excited to work across cultures, borders, boundaries, and multiple time zones
● Fluent in written and spoken English with strong interpersonal skills
● Excellent analytical problem solving, communication and negotiation skills
● Scaled Agile Framework certification and working experience desirable