Relationship Account Manager

HKT Premier dedicates to serve the most prestige segment within the group. We provide selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.

Responsibilities

• Promote and provide personalized one-stop-shop quad-play products and services to HKT’s Premier customers

• Actively develop and maintain strong relationships with potential and existing accounts, identify customer needs and provide tailored solutions include but not limited to home automation, home networking, fixed, broadband and Pay TV to VIP accounts through on-site consultations so as to build up HKT Premier as a prestige brand

• Drive and achieve assigned business targets and key performance indicators with high quality of service

• Monitor account performance and identify opportunities for upselling and cross-selling

• Stay up-to-date with industry trends and innovations to provide clients with the latest insights and recommendations

• Liaise with external parties on potential partnership and identify business; work closely with top tier architects, interior designers, contractors and IT managers and other internal & external professions to ensure the project to be completed in a timely and cost effective way

• Collaborate with internal sales, marketing, and operations team to ensure seamless service delivery

• 5-day work, shift duty is required

To succeed in this role

• Diploma or above in any discipline

• At least 3 years’ experience in sales and customer service field, preferable in sizable company

• Relevant experience in Telesales / Insurance industry would be an advantage

• Self-motivated, positive, and customer-oriented manner

• Good communication, project management, negotiation, and interpersonal skill

• Candidates with more experience would be considered as Senior Relationship Account Executive

Working location

• Lai Chi Kok