Quality Assurance Executive

Your role:

• Review operation audit and QA call items to enhance control at retail shops or call centre on a regular basis
• Monitor and evaluate sales activities are compliance to pre-defined quality specifications and standards
• Compile statistical reports and highlight areas for improvement
• Identify root causes of complaints and recommend solutions to improve operations and control
• Identify operational deficiency and upkeep control quality
• Support other ad hoc tasks as assigned by supervisor

To succeed in this role:

• Form 5 / HKCEE / HKDSE graduated or above with 1-2 years working experience
• Good knowledge in sales operation process and product offers
• Knowledge in retail shops or call centre working systems will be an advantage
• Analytical skill with good observation
• Good problem solving, interpersonal and communication skills
• Able to work independently and under pressure
• Proficient in both written and spoken English & Chinese
• Good in PC skills such as MS Excel, PowerPoint, Word and Outlook