Project Support Executive

* Support Project Management team - ordering with internal parties, vendors, service suppliers and partners. Ensure ordering and purchasing processes are completed on time and compliant with customer requirements, including completion of order forms, ordering via vendor service portal, preparing budget request (BR), purchase request (PR), and monitoring progress until acceptance by receiving parties.

* Support Project Management to execute the sales project plan within a defined time, cost and quality. 

* Support Project Management with change requests from customers, internal parties, vendors, service suppliers and partners – raising internal and external paperwork

* Follow the escalation procedure and risk management process to mitigate risk.  To implement the contingency plan agreed with Project Manager and Supervisors.

* To manage system admin processes efficiently relating to invoice settlements to ensure delays are minimised for finance payment

* Coordination with customers for service terminations and manage system admin tasks to ensure billing stop is executed within KPIs

* Management of internal cost item (CI) renewal – coordinating with internal teams (sales, Presale, Finance, etc.) to review expiring CIs followed by managing appropriate system requests/tasks.

* Support Project Management to generate statistic reports, system clerical support, data input and coordinate shipping/courier requests

* Support manual billing function – input billing data, manage monthly billing cycle and manage the billing system tasks.