Project Manager

PCCW Global is seeking a Project Manager to provide quality provisioning and project management services for Retail & Wholesales customers to fulfill their international telecommunications needs. This role will work closely with local and regional Service Partners and Providers as well as PCCW operations teams to ensure that the services are delivered on time and meet with specifications in a cost effective manner and adhere to the highest world class provisioning standard.

Services include but are not limited to Fiber (IPLC, IEPL), IP (MPLS, GIA), VAS (Cloud Service, CDN, Managed Router), Security, AI and world-wide Satellite (VSAT).

Your Role:

• Manage and ensure timely implementation of all service orders
• Work out the project plan and manage the risk on every project and provide update to customer
• Assist provisioning cases of which problems encountered in meeting the RFS date by resolving issues and driving/escalating to suppliers for proper fulfillment
• Drive consistent service delivery, continuous improvement and benchmarked processes with internal teams and external partners/suppliers to ensure smooth operations of provisioning works and speeding up the delivery
• Maintain good relationships with external partners and suppliers and work with internal teams closely to ensure that all regional and local provisioning/projects are managed and delivered within agreed schedule, cost and quality, and to the customer satisfaction.
• Provide professional Project Management services to large scale or mission critical projects to ensure all major milestones are achieved with risk mitigated

To be Succeed:

• Bachelor’s degree / High diploma in a professional field, or relevant qualification
• 5 years of relevant experience in IT / Telecommunication industries
• Project management certification (e.g. PMP or PRINCE2), knowledge in AGILE framework or equivalent qualification is an advantage
• Extensive knowledge in IT / telecommunications products and services, in particular international and managed/customized services
• Good knowledge in network technology and operation
• Extensive experience of dealing with stakeholders at all levels on services and project delivery matters
• Good communication and interpersonal skills with a mature personality
• Fluent in written and spoken English, Cantonese and Mandarin
• Applicants with less experience will be considered as Assistant Project Manager