Product Manager

Responsibilities:

1. Product Development:
• Lead the development and enhancement of managed service offerings, ensuring alignment with market demands and organizational goals.
• Identify opportunities for new services or improvements to existing services based on customer feedback and market trends.
2. Customer Needs Collection:
• Collaborate with the sales team to gather and analyze customer requirements.
• Translate customer needs into actionable product and service specifications.
3. Service Solution Design:
• Develop and propose managed service solutions tailored to customer requirements.
• Ensure solutions are cost-effective, scalable, and aligned with industry best practices.
4. Tender and Bid Management:
• Actively participate in tender and bid processes, preparing technical and commercial proposals for managed services.
• Collaborate with internal stakeholders to ensure proposals meet both customer and organizational objectives.
5. IT Service Management:
• Apply ITIL principles to ensure efficient service delivery and management.
• Utilize ITSM tools to monitor, track, and optimize service performance and processes.
6. Collaboration and Documentation:
• Work closely with technical teams to ensure smooth implementation of managed service solutions.
• Create and maintain detailed product documentation, including service catalogs, proposals, and operational guidelines.
7. Knowledge Development:
• Keep up-to-date with the latest trends in IT service management, ITSM tools, and industry standards.
• Provide training and guidance to internal teams on managed service offerings.

Requirements:

• • Bachelor’s degree in Information Technology (IT) or business.
  • Minimum of 3 years of experience in IT service management, product development, or a related field.
  • Strong understanding of ITSM tools (e.g., ServiceNow, BMC, etc.).
  • Familiarity with IT deskside, network, and operations support services.
  • Experience in designing and implementing managed service solutions.
  • Knowledge of ITIL principles is essential; ITIL certification is a significant advantage.
  • Strong problem-solving and analytical skills.
  • Excellent communication and presentation skills for engaging with customers and internal stakeholders.
  • Ability to work collaboratively in cross-functional teams.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Strategic thinker with an innovative mindset.
  • Customer-focused with a strong commitment to delivering quality service.