Network Engineer

Job Duties:

• Incident Escalation and Event Management

  • Monitor the entire network infrastructure and devices.
  • Provide first-tier and, where qualified, second-tier incident response, including event logging, ticket management, and situation assessment.
  • Targeted notification (internal stakeholders and impacted end users).
  • Ensure real-time status updates and formal ticket closure upon restoration.
  • Adhere to escalation procedures in line with documented SOPs for both functional and hierarchical escalation, including timely engagement of internal teams where required.

  2. Health Checks and Preventive Maintenance

  • Conduct periodic and on-demand health inspections of network devices and services.
  • Document all health check findings with actionable recommendations.
  • Implement preventive maintenance in accordance with manufacturer and internal SOP guidelines, including hardware and software refresh tactics.

  3. SOP Development and Optimization

  • Drafting, revising, and optimizing SOPs for all network operations and deployment activities, ensuring alignment with current L3/L4 architectures, new equipment introductions, and process improvements.
  • Ensuring all SOPs are accessible, version-controlled, and regularly trained upon.

  4. Vulnerability Management

  • Continuously monitor vulnerabilities using both automated tools and manual assessments.
  • Analyze and prioritize vulnerabilities according to risk to network assets.
  • Support remediation activities, coordinating patching and configuration changes as appropriate and provide status reports.
  • Real-time metrics on network devices’ vulnerabilities and resolutions.

  5. Capacity Management and Performance Monitoring

  • Monitor usage patterns/trends and capacity consumption on core network assets.
  • Implement threshold alerts and capacity-based incident escalation.
  • Generate and present performance and utilization metrics, including upgrade/downgrade recommendations.
  • Regularly updated capacity usage/trending reports.

  6. Deployment, Implementation, and Onboarding

  • Execute network deployments per implementation plans, including device configuration, integration, rollout, and acceptance testing.
  • Handle documentation, change tickets, and knowledge transfer for each deployment.
  • Adhere to the change management process and procedures
  • Accountable for all network deployments, including but not limited to network services requests, firewall service requests, and DDI provisioning in a mission critical environment
  • Work closely with application, infrastructure, and cybersecurity teams to support cross-functional initiatives

  7. Reporting and Documentation

  • Maintain detailed logs of all activities, changes, incidents, and remediation undertaken.
  • Produce weekly and monthly summary reports, with trend analysis, incident root cause summaries, and recommended continuous improvement measures.

Requirements:

• Minimum 5 years of experience in network implementation and operational support. Experience in the banking or financial industry is an advantage.
• Strong hands-on experience in deploying network services and troubleshooting large-scale network infrastructure.
• In-depth knowledge of network technologies, including but not limited to routing & switching, SDN, multicast, Wi-Fi, DDI and network security.
• Professional certifications, such as CCIE or CCNP or HCIE or vendor-specific security certifications, are an advantage.
• Familiar with network management systems is preferred.
• Experience in scripting for network automation is an advantage
• Exposure to risk management, and audit process from a networking perspective is an advantage.
• Strong analytical, problem-solving, communications, and interpersonal skills. Able to work independently and collaborate across all levels.
• Proficiency in Cantonese and English is required; Mandarin is an advantage.