NOC Engineer

General Function

The NOC Engineer – Transmission is responsible for timely identification/resolution of Cable system, Transmission network and VIP customized transmission network faults and outages as well as supporting the overall PCCW Global Network Operations Center mission.

Major Responsibilities

• To perform 7 x 24 round the clock front line duties and to attend customer service reports, perform fault isolation and diagnostic function.
• Investigate network bearers and customer circuit alarms generated from the Network Management and Surveillance Alarm Monitoring Systems for PCCW Global Transmission bearer,  DWDM and SDH transmission network and submarine cable system network
• Support first-line maintenance and fault diagnostic on transmission/submarine network equipment fault and coordinate with transmission engineering team to arrange faulty equipment replacement
• Run Bit Error Rate and RFC2544 test for transmission network  fault finding and verify the connectivity performance
• Service Assurance/Restoration for PCCW Global DWDM and SDH transmission network and core submarine cable system network
• To identify and resolve customized transmission network problem in coordinate with internal and external parties for smooth execution of jobs in order to ensure an integrated and uninterrupted service is maintained.
• Record down all remedy actions taken in the course of fault management, timelines of progress and reason of outage in the ticket system
• Carry out Network Operation Center routine jobs as per predefined procedures and work instructions from the NOC Manager
• To carry out circuit acceptance test for network trunk and bearer and update associated inventory databases on installation, changes and recovery.
• To comply and act accordance with PCCW Global GSOC information security policy and PCCW Group policies on Personal Data Privacy (PCO-POL-01E & PCO-POL-01E -02E)..

Job Requirement/Qualification/Skill

• High Diploma/ Degree holder or above in Electronic/Information Technology Engineering with 8 years related experience OR
• Higher Certificate in Electronic/Electrical Engineering or City & Guild Full Technological Certificate with 7 years relevant experience in datacom OR
• 5 subjects pass in HKCEE including English or 5 subjects pass in HKDSE including English with 6 years working experience.
• Good knowledge in the operations of various datacom equipment as well as telecom services.
• Customer oriented, good initiative, self-motivated and able to work under pressure.
• Fluent Putonghua is an advantage.